Privacy Policy

1. Agreement, service and operator

These Terms of Service govern access to SignMixer's websites, customer accounts, business workspaces, artwork editor, media libraries, playlists, campaigns, scheduling, weather features, TV player, support and related digital-signage services (the Service). SignMixer is a service operated by Erie Calendar LLC, a limited liability company (the Operator, we, us or our). The Operator is the contracting party for the Service and the seller of SignMixer subscriptions.

By creating an account, purchasing a subscription or using the Service after these Terms have been made available to you, you agree to these Terms and acknowledge the Privacy Policy. If you act for a business, you represent that you have authority to bind that business. Questions and notices may be sent to synergyerie@gmail.com.

2. Beta status and service availability

SignMixer is under active development and may be offered as a beta. Features, compatibility, layouts, feeds and availability may change or contain errors. We may maintain, modify or suspend features and will provide notice of material changes where required by law or an applicable written agreement. No service-level agreement, guaranteed uptime or support response time is included unless separately agreed in writing.

A beta invitation or complimentary grant applies only for its stated period, business and screen allowance. Free beta access does not by itself authorize a paid subscription or charge. Continued paid access requires completing the applicable purchase process.

3. Accounts and separate business workspaces

Account holders must be at least 18 and authorized to manage the businesses and displays they connect. Provide accurate information, protect your password and pairing information, and promptly report suspected unauthorized access. You are responsible for actions taken through your account and for deciding who may operate your business displays.

One account may manage more than one business. Media libraries, folders, playlists, campaigns, screen assignments, weather settings and subscription allowances belong to their selected business. Check the business and TV identity before saving, publishing, pairing or sending a control command. A common account or payer does not combine separate businesses' subscriptions or TV allowances.

4. Your artwork and content license

You retain ownership of the artwork, logos, menus, prices, schedules, text and other materials you provide. You grant the Operator a worldwide, nonexclusive, royalty-free license, sublicensable to service providers only as needed, to host, store, copy, format, resize, transmit and display those materials to operate the Service for you, provide support and deliver content to your connected displays. This operational license does not give us permission to use your private artwork in unrelated advertising without separate permission.

You represent that you have the rights, permissions and licenses needed for your uploads and public display, including photographs, movie posters, logos, fonts and third-party material. Availability of a sample, editor tool or upload option does not establish commercial display rights. The license ends when material is removed from active service, subject to reasonable backups, legal records and copies already delivered to devices.

5. Accuracy, public display and acceptable use

You are responsible for your displayed prices, taxes, menus, allergens, claims, offers, business hours, event details and schedules, and for updating them when they change. Review artwork and the actual TV before relying on a campaign. Publishing a draft makes that published version available for playback; later draft edits do not replace it until published.

Do not upload unlawful, deceptive, defamatory, infringing or malicious material; impersonate others; expose private information without authority; bypass business separation, subscription or pairing controls; interfere with the Service; or use automated access that burdens it. We may investigate complaints and restrict or remove access or content when reasonably necessary to enforce these Terms, protect the Service or comply with law.

6. TVs, connections and playback

You provide suitable displays, media adapters, browsers, electrical power and internet connectivity. Compatibility, portrait rotation, fullscreen behavior, browser storage, automatic startup, screensavers and recovery after power loss depend on the exact device and its settings. Native Fire TV, Chromecast, LG or other platform apps are included only if expressly offered. Device purchases and third-party software are your responsibility.

The Screens preview shows playback information reported by the connected player. Commands and content changes require communication and may be delayed. It is not a camera feed, screen recording or guarantee of identical animation frames. A disconnected player may continue showing cached content within its last authorization, normally for up to 24 hours and never beyond the applicable entitlement. Stopping, removing or changing an offline screen cannot guarantee an immediate change on that device.

The dashboard may pause live preview and weather requests after inactivity to reduce traffic. That does not stop a connected TV's normal playback. Protect physical access to your displays and clear device data before selling or repurposing them. Keep independent copies of important artwork; SignMixer is not your sole archive.

7. Weather and third-party services

Weather uses the configured business location and third-party forecast information, currently the National Weather Service. Checks are periodic and depend on provider and network availability. Forecasts may be delayed, incomplete, unavailable or wrong. SignMixer is not an emergency alert, life-safety, medical or other safety-critical service; use official warnings and appropriate independent systems for those purposes.

Third-party payment, hosting, hardware, browser and other linked services have their own terms and privacy practices. A feed attribution, sample image or link does not imply sponsorship, endorsement or ownership of third-party material.

8. Subscriptions, separate businesses and renewal

Paid service is purchased for the selected business and TV quantity. The price, currency, billing interval, renewal terms, taxes and any additional conditions shown in Checkout or an accepted written order are part of your purchase. Each business's first-TV price applies separately even when one account pays for several businesses. A subscription's billing interval is not a separate promise of a fixed-term service contract unless your order expressly says so.

Monthly subscriptions renew monthly and annual subscriptions renew annually at the disclosed amount unless canceled under the billing process. An annual plan covers an annual billing period charged in advance. You authorize Stripe to process the agreed initial and recurring payments using your selected payment method. Applicable changes, including screen-count changes, prorations and effective dates, are shown in the available billing workflow.

You may cancel through the billing portal when available or request assistance at synergyerie@gmail.com. Cancellation ordinarily stops the next renewal and leaves access through the paid period shown in billing. Except where law, a written agreement or a specific refund offer provides otherwise, a period already started and unused portions are not refundable. We will give notice of changes to future renewal pricing as required by law. Payment failures, expired grants or insufficient allowance may restrict editing or playback; any displayed grace period is limited and is not an extension of the subscription term.

9. Privacy, support access and account closure

The Privacy Policy explains account information, business content, payment records, cookies, device caches and playback reports. Do not upload sensitive personal information unless necessary, lawful and authorized for the intended display. You determine where your TVs are placed and who can see them.

Authorized service administrators may access business records, content, device status and billing information as reasonably necessary for support, troubleshooting, security, billing or legal obligations. Contact synergyerie@gmail.com for access, correction, deletion or account-closure requests. Canceling a subscription does not automatically delete an account or every stored copy. We may verify identity and retain records where reasonably needed for legal, accounting, security or dispute purposes.

10. Intellectual property and complaints

The Service's original software, design and branding are protected by applicable intellectual-property law and remain with their respective owners. Third-party materials and marks remain the property of their respective owners. Operating SignMixer does not by itself transfer intellectual property held separately by another owner. Nothing in these Terms grants permission to infringe protected rights or misrepresent affiliation, sponsorship or endorsement.

Send copyright, attribution, correction or removal requests to synergyerie@gmail.com. Identify the protected work, the material and its location, your contact information and authority, the requested action, and relevant supporting facts. A copyright notice should include good-faith and accuracy statements and your physical or electronic signature. We may remove material or restrict repeat infringers.

11. Disclaimers and limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, EDITOR, PLAYER, FEEDS AND RELATED FEATURES ARE PROVIDED AS IS AND AS AVAILABLE. THE OPERATOR DISCLAIMS EXPRESS AND IMPLIED WARRANTIES, INCLUDING ACCURACY, TIMELINESS, AVAILABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY AND RESULTS. WE DO NOT GUARANTEE UNINTERRUPTED PLAYBACK, DEVICE COMPATIBILITY, AN IMMEDIATE REMOTE CHANGE, AN ACCURATE FORECAST OR ANY PARTICULAR BUSINESS RESULT.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE OPERATOR AND ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS AND ASSIGNS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL OR OPPORTUNITY. THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID THE OPERATOR FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE PRECEDING 12 MONTHS OR $100. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING LIABILITY TO THE EXTENT CAUSED BY RECKLESS, WILLFUL OR FRAUDULENT CONDUCT.

12. Indemnification

To the fullest extent permitted by law, you will defend, indemnify and hold harmless the Operator and the persons and entities identified in Section 11 from claims, losses, liabilities, damages, judgments, penalties, costs and reasonable attorneys' fees arising from your content, public displays, business claims, products or services, breach of these Terms, violation of law or infringement of another person's rights. This does not require indemnification for a protected party's own reckless, willful or fraudulent conduct and applies only to the extent permitted by law.

13. Governing law and disputes

Pennsylvania law governs these Terms without regard to conflict-of-law principles. Unless applicable law requires otherwise, court proceedings concerning the Service or these Terms must be brought in a state or federal court with jurisdiction in or over Erie County, Pennsylvania. Before filing a claim, contact synergyerie@gmail.com and allow a reasonable opportunity for informal resolution. These Terms do not require arbitration or waive any nonwaivable right.

14. Changes, transfer and contact

We may update these Terms by posting a revised effective date and giving any additional notice or obtaining any consent required by law. Changes do not retroactively remove rights that cannot lawfully be changed. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

You may not assign your rights without our consent. We may assign these Terms in connection with a reorganization, financing, sale or transfer of the Service, subject to applicable law, required notice and existing privacy commitments. Hosting the Service at another domain or provider does not by itself change its legal operator. Questions and legal notices may be sent to synergyerie@gmail.com.

1. Scope and operator

This Privacy Policy explains how Erie Calendar LLC, a limited liability company (the Operator, we, us or our), collects, uses, discloses and retains information through SignMixer's accounts, business workspaces, artwork editor, media libraries, scheduling, billing, connected TV player, weather features and support (the Service). The Operator is responsible for handling personal information as described in this policy. Contact synergyerie@gmail.com with privacy questions or requests.

SignMixer is available at signmixer.com. Existing links from the Synergy Erie website may also provide access to the Service.

2. Information you provide

Account and business information includes your name, email address, password credential, business names, business memberships and roles, account status, time zone, week-start preference, weather ZIP or configured coordinates, and branding settings. Passwords are stored as password hashes rather than readable passwords.

Content and configuration include uploaded images and logos; flyer text; menus, prices, hours and event details; folder names; artwork designs; draft and published playlists; campaigns and schedules; TV names, orientations and locations; assignments; and weather layout, ticker color and speed settings. Do not upload personal or confidential information you are not authorized to use or display.

Support information includes information you send to us, such as messages, screenshots and troubleshooting details. Payment-related information includes selected plans, billing intervals, TV quantities, amounts, subscription and invoice status, service dates, cancellation information, and Stripe customer, checkout, invoice, subscription and billing-portal identifiers or links. Complete payment-card numbers and card security codes are handled by Stripe rather than stored by SignMixer.

Agreement records include your account identifier, email address at acceptance, the accepted Terms of Service and acknowledged Privacy Policy versions, document fingerprints, acceptance date and time, and whether acceptance occurred at signup or through the account review step. These records help establish which terms apply and are retained while reasonably needed for contractual, legal and dispute purposes.

3. Device, playback and technical records

Connected players report technical identifiers, connection times, current playback state, the published playlist and artwork being played, remaining time, pause state, command receipts and forecast or ticker data used for the current picture. The dashboard uses those reports for its live preview and remote controls. This is reported playback information, not a camera view or screen recording.

Pairing uses short-lived codes and device tokens. The server stores hashed pairing or device credentials. Service audit records identify actions such as publishing, changing a TV, issuing a control command, providing a support grant or synchronizing billing, together with the actor and time.

The hosting provider and server may process request records such as IP address, browser or user-agent information, requested address, timestamps and error information. SignMixer uses one-way fingerprints of certain request identifiers, including IP-based identifiers, for rate limiting. These security records are separate from the ordinary playback report. The current player does not request a camera, microphone or GPS location and does not collect TV-viewer identities or audience measurements.

4. Cookies and storage on your devices

The dashboard uses an essential session cookie and server-side session records to keep you signed in, protect requests and manage session expiry. A five-minute pause in live dashboard updates is a traffic-saving feature; it does not itself sign you out, erase a draft or stop your TVs.

The TV browser uses local storage and browser caches for its pairing token, authorized playback configuration, artwork and other media, software files, forecasts, playback position and pause state. This supports playback during temporary connection loss. People with access to the TV, browser profile or device storage may be able to access stored material. Ending playback authorization is not a promise to erase every cached file. Clear browser data before transferring or repurposing a device.

SignMixer does not currently include Google Analytics, Meta Pixel or third-party cross-site behavioral advertising trackers in its application. Hosting, payment and device-platform providers may use their own essential security technologies under their policies. Blocking essential cookies or storage can prevent sign-in, pairing, caching or playback.

5. How information is used

We use information to create and protect accounts; keep businesses' content and TV assignments separate; save and render artwork; publish and schedule playlists; pair and authorize displays; deliver media and weather; show device-reported previews; send and acknowledge remote commands; manage subscriptions and support grants; provide assistance; investigate failures and abuse; maintain records; comply with law; and establish or defend legal rights.

Your subscription permits the selected business's content to be delivered to its connected displays. We do not use the operational content license to place private customer artwork in unrelated marketing without separate permission.

6. Weather and other providers

The current hosting provider is GoDaddy, which supplies server and database infrastructure. Stripe handles checkout, payment methods, subscriptions, invoices and billing-portal transactions when paid billing is enabled. Stripe receives information required for those services, including billing or payment information you enter directly with Stripe and relevant account or business identifiers.

For weather, SignMixer matches a ZIP to approximate forecast coordinates using its location list and requests forecasts from the National Weather Service. Forecast coordinates and ordinary server request information are sent to that provider; SignMixer does not need a TV viewer's precise GPS location or account password for this purpose.

SignMixer uses its own email-and-password account system. Necessary providers process information under their applicable privacy and service terms. We will update provider disclosures and provide additional notice of material changes when required by law.

7. When information is disclosed

Within your selected business, information is available through authorized account access, service administration and that business's paired players, as appropriate to operate the Service. One login may be authorized for multiple businesses, but that does not make one business's media available to every customer or to another business's paired displays.

Authorized service administrators and necessary service providers may access information for support, troubleshooting, billing, security, hosting and delivery. We may disclose information when reasonably necessary to comply with law, respond to lawful process, enforce agreements, investigate fraud or abuse, or protect rights or safety.

You control the content selected for your TVs and the locations where those TVs are visible. Information you put on a public-facing screen can be seen or photographed by people there. Your media library is not automatically an Erie Calendar event listing, public advertising campaign or public gallery.

Information may be transferred in connection with financing, reorganization, sale or transfer of the Service, subject to appropriate safeguards, applicable notice and privacy commitments. We do not sell personal information for money or currently share it for cross-context behavioral advertising.

8. Retention, cancellation and cached copies

Different records have different operational needs. We retain accounts, business settings, artwork, published snapshots, device records, audit history, support correspondence and transaction records while reasonably needed to provide the Service, maintain accurate records, resolve disputes, protect security and meet legal, accounting or contractual obligations. There is no single automatic deletion period for all these records.

Canceling a subscription or letting beta access expire does not automatically delete the account or artwork. Contact us about closure and deletion. Limited records, backups and copies already delivered to devices may remain for a reasonable period or as required by law. A device that is offline may not receive a deletion or disconnect change immediately; clear its browser storage when appropriate.

9. Your choices and requests

Use available account and business settings to update information and control your content, playlists and screens. You may request access, correction, deletion or account closure by emailing synergyerie@gmail.com. Include enough information to identify the relevant account or business and verify your authority. We may need to confirm identity and may limit a request to protect another person's information or retain records where law permits or requires it. Applicable privacy rights depend on your location; we will handle valid requests as required by law.

You can stop a TV, disconnect or reset a pairing where the Service provides those controls, cancel renewal through the billing process, and manage cookies or browser storage through device settings. Some requests currently require operator assistance rather than an automatic self-service workflow. Do not send a password, full payment-card number or security code in a support email.

10. Security and processing locations

We use reasonable administrative, technical and organizational measures appropriate to the Service, including access checks for business content, protected device credentials, password hashing and encrypted web connections. No internet service or device storage can guarantee absolute security. You are responsible for protecting your account, browser profiles, physical displays and people authorized to operate them.

The Service is operated from Pennsylvania. Hosting, payment and other necessary providers may process information in the United States and other places where they operate, under their applicable arrangements and safeguards.

11. Children and third-party practices

SignMixer business accounts are intended for adults and authorized business representatives. The Service is not directed to children under 13, and we do not knowingly collect their personal information without legally sufficient authorization. A parent or guardian who believes a child provided information should contact synergyerie@gmail.com.

Third-party browsers, TVs, media adapters, payment pages and linked websites may process information under their own privacy practices. This policy covers SignMixer's handling of information, rather than every independent activity of those providers or the business displaying content.

12. Changes and contact

We may update this policy as the Service changes, show a revised effective date and provide additional notice or obtain consent when required by law. Privacy questions, requests and complaints may be sent to synergyerie@gmail.com. A change in service name, hosting address or provider does not by itself cancel privacy commitments made when information was collected.